Do you have questions about the blue®m webshop, the delivery costs or, for example, the shipping of your order? You can find answers to most questions in the list below. If your question is not listed you can use the contact form.
Available payment methods
You can pay in several ways:
- iDeal (internet banking)
- Credit Card (Visa & MasterCard)
These payments are facilitated by MultiSafepay. Each payment is made via a secure connection (SSL), in encrypted data. The data can not be lost. When the payment is completed and approved, you will receive a confirmation on your screen and also per email.
Make sure to save the order number.
Hoe werkt vooruitbetaling?
Products purchased by dental professionals
Dental professionals have different delivery and payment conditions.
For more information, please contact team BlueM.
2. Shipping & Returns
What is the delivery process?
Within Europe BlueM sent with the parcel service of GLS, shipments are to follow through the track service of GLS & route. The bar code associated with your order, you will receive in your confirmation email. Orders are generally shipped the next working day. Within Europe, you can expect your order within 3-5 working days.
More info on the delivery by GLS: https://gls-group.eu
Outside Europe packages are sent with TNT.
When will I receive my order?
BlueM believes it is important that you have your order shipped to your door efficiently. Orders put in before 10:00 am on a working day (mon-fri) should arrive within the Netherlands within 1 to 2 working days to your specified address.
Our logistic partner GLS, ensures that your order is delivered quickly in Europe. Within Europe, you can expect your order to arrive within 3-5 working days.
BlueM uses TNT outsight Europe.
In some cases, the mail delivery may take longer.
What are costs of delivery?
Orders are based on quantity of your purchase.
We have special rates for large order as shown below:
Netherlands: all orders over € 35,00 are free of delivery costs.
Germany: all orders over € 75,00 are free of delivery costs.
Belgium: all orders over € 75,00 are free of delivery costs.
Switzerland: all orders over € 100,00 are free of delivery costs.
Austria, Denmark, France, Great Britain, Luxembourg, Monaco: all orders over € 100,00 are free of delivery costs.
Rest of Europe: all orders over € 150,00 are free of delivery costs.
Rest of world: all orders over € 200,00 are free of delivery costs.
One delivery charge per order.
Delivery Costs for Dental Professionals
For Dental Professionals we have dfferent delivery costs. Please contact Marly de Rijk at firstname.lastname@example.org or call at 0031 85 303 11 49
If you have received incorrect or damaged goods or if goods are missing, please send a message to BlueM customer service.
If you have received a product you did not order, leave the package sealed. An unwanted product that’s used, is considered a product that is accepted by the customer and can not be returned or exchanged.
BlueM retains ownership of goods sent by mistake.
Is it possible to send products to a different delivery address?
It is possible to deliver the order to a different address. You can specify the required shipment address at the checkout.
How can I return an item? (return policy)
BlueM is not accountable for postage and risk of damage on return.For returns:
- Sign the return of an email to email@example.com stating the order number.
- Send the product in original condition, including the packing slip and a short explanation letter of ‘reason to return’:
8131 VZ Wijhe
As soon as possible after the receiving the product (within 30 days), we will transfer the money to your bank account.