Frequently asked questions

Contact Us

If you would like to get in contact with us, please fill out the form on the right and a representative will get in contact with you. Or contact us on the phone number or email address provided.

+31 85 303 11 49

Whatsapp number
Add 06-12674567 to contacts on your smartphone and you can reach BlueM through WhatsApp.


Physical Address:
5 Pillars Research BV
Groteweg 111
8191 JV Wapenveld
The Netherlands

Payment and delivery information

Do you have questions about the BlueM shop, oral care products, shipping and returns? Most questions are answered in the list below. If your question is not listed you can use the contact form.
1 Order
1.1 Available payment methods
You can pay in several ways:
  • iDeal (internet banking)
  • PayPal
  • Credit Card (Visa & MasterCard)

These payments are facilitated by MultiSafepay. Each payment is made via a secure connection (SSL), in encrypted data. The data can not be lost. When the payment is completed and approved, you will receive a confirmation on your screen and also per email.

Make sure to save the order number.
1.2 How to order with prepayment
If you do not have internet banking, you can choose to transfer the amount to our account. How does it work? After completing the order, you will receive confirmation by email with an invoice.

After receiving the amount due, your order will be shipped immediately.  

Bank details:

5 Pillars Research BV
RABOBANK 1499.20.768
IBAN NL25RABO0149920768

1.3 Products purchased by dental professionals
Dental professionals have different delivery and payment conditions.
For more information, please contact team BlueM.
2 Shipping & Returns
2.1 What is the delivery process?
Within Europe BlueM sent with the parcel service of GLS, shipments are to follow through the track service of GLS & route. The bar code associated with your order, you will receive in your confirmation email. Orders are generally shipped the next working day. Within Europe, you can expect your order within 3-5 working days.

More info on the delivery by GLS:

Outside Europe packages are sent with TNT.

2.2 When will I receive my order?
BlueM believes it is important that you have your order shipped to your door efficiently. Orders put in before 10:00 am on a working day (mon-fri) should arrive within the Netherlands within 1 to 2 working days to your specified address.

Our logistic partner GLS, ensures that your order is delivered quickly in Europe. Within Europe, you can expect your order to arrive within 3-5 working days.

BlueM uses TNT outsight Europe.
In some cases, the mail delivery may take longer.

2.3 What are costs of delivery?
Delivery Costs for Consumers
Orders are based on quantity of your purchase.
We have special rates for large order as shown below:

all orders over € 35,00 are free of delivery costs.
Germany: all orders over € 75,00 are free of delivery costs.
Belgium: all orders over € 75,00 are free of delivery costs.
all orders over € 100,00 are free of delivery costs.
Austria, Denmark, France, Great Britain, Luxembourg, Monaco: all orders over € 100,00 are free of delivery costs.
Rest of Europe: all orders over € 150,00 are free of delivery costs.
Rest of world: all orders over € 200,00 are free of delivery costs.

One delivery charge per order.

Delivery Costs for Dental Professionals
For Dental Professionals we have dfferent delivery costs. Please contact Marly de Rijk at or call at 0031 85 303 11 49

2.4 Incorrect/damaged deliveries
If you have received incorrect or damaged goods or if goods are missing, please send a message to BlueM customer service.

If you have received a product you did not order, leave the package sealed. An unwanted product that's used, is considered a product that is accepted by the customer and can not be returned or exchanged.

BlueM retains ownership of goods sent by mistake.

2.5 Is it possible to send products to a different delivery address?
It is possible to deliver the order to a different address. You can specify the required shipment address at the checkout.
2.6 How can I return an item? (return policy)
All products you buy at can be exchanged or returned within 14 days. Our policy is that the product must be unused, undamaged and in the original packaging.

BlueM is not accountable for postage and risk of damage on return.

For returns:

  • Sign the return of an email to stating the order number.
  • Send the product in original condition, including the packing slip and a short explanation letter of 'reason to return':

industrieweg 3
8131 VZ Wijhe
The Netherlands

As soon as possible after the receiving the product (within 30 days), we will transfer the money to your bank account.

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